Terms and Conditions

Sofarma Online – Comércio e Distribuição, Lda., located at Travessa de S. José, no. 27, 4435-438 Rio Tinto (Portugal), with registered tax address at Rua Soares dos Reis, no. 1108, 4430-240 Vila Nova de Gaia (Portugal), company registration number (NIPC): 515068284, is dedicated to the sale of products typically available in pharmacies, including dermocosmetics, personal hygiene products, food supplements, baby care, toys and other health and wellness items.

These general privacy and usage terms and conditions apply to all users and visitors of Sofarma Online, as well as to any transactions carried out in our online store.

Browsing or making a purchase on the website constitutes acceptance of the terms set out below.

Sofarma Online may unilaterally amend these terms and conditions without prior notice; however, the current version will always be available at www.sofarma.com.

All brands and products sold by Sofarma Online are authorised for sale in accordance with European Union legislation and are subject to the supervision of the relevant medicines regulatory authority - the Medicines and Healthcare products Regulatory Agency (MHRA) for the United Kingdom - in accordance with applicable national and EU legislation.

1. The creation, maintenance and ongoing development of the website are the responsibility of Grupo Sofarma.
2. It is possible to browse Sofarma Online with different access profiles:
   1. Anonymous users (not logged in to Sofarma Online)
   2. Registered users (logged in to Sofarma Online)
3. Purchases or orders of health and wellness products on Sofarma Online may only be placed by duly registered and logged-in users.
4. For home delivery of ordered products, the applicable delivery fee is the customer's responsibility. The amount is clearly indicated during the checkout process.
5. Sofarma Online is not responsible for information relating to the progress of order tracking, available services, or the home delivery service.
6. Key features of Sofarma Online:
   1. Homepage with access to current campaigns and weekly highlights;
   2. Online store and product search;
   3. Featured informational content.
7. It is Sofarma Online's responsibility to ensure that product listings are kept up to date, particularly with regard to characterisation, description and imagery, in accordance with applicable legislation.
8. Specialist pharmaceutical advice is available both at our physical locations and through the contact options available on Sofarma Online.

1. By using Sofarma Online, the user implicitly acknowledges having read, understood and agreed to the Usage Policy set out in this document.
2. The user is responsible for keeping their personal information complete, accurate and up to date. Sofarma Online is not responsible for information provided by users.
3. Use of Sofarma Online implies that the user confirms they are of legal age to use all services, including eligibility to make purchases and payments, and that they are responsible and legally accountable for all actions carried out on and through the website.
4. The user agrees to use Sofarma Online solely for its intended purpose and through the interfaces and tools provided, and not to attempt to use it in an improper, unlawful or unintended manner.
5. Sofarma Online reserves the right to restrict access to services or features, as well as to block or delete personal information, with prior notice where possible, in cases of non-compliance with these terms or user misconduct. Sofarma Online may also report any unlawful activity to the relevant authorities, where applicable.
6. All information on our website, or provided by our staff by telephone, email or any other means of communication, is intended solely for commercial and informational purposes to assist the customer in making a purchase, and does not replace advice from specialists or your doctor, where appropriate.
7. Product images on our website may not exactly match the products delivered to the customer.
8. In the event of a temporary stock shortage, the customer's order will be placed on hold until delivery can be guaranteed. The customer will be notified via the email address used at registration. If an order includes both immediately and non-immediately available products, it may be split - please contact our customer support team to arrange separate delivery.
9. Due to the extensive range of products and the continuous addition of new references, pricing or image errors may, on rare occasions, occur. Should this happen, we will contact the customer, who will be fully entitled to cancel the order without penalty.
10. Sofarma Online is committed to making every effort to keep all information on the website as accurate and up to date as possible, including prices, specifications, payment methods, delivery options, product names and descriptions. However, temporary unexpected errors may occur, such as transient changes to service conditions, typographical errors, sudden supplier price fluctuations, technical failures or other factors beyond Sofarma Online's control.
11. Whenever such issues affect an order in progress - particularly regarding changes to the final price, delivery conditions or payment terms - Sofarma Online will contact the customer directly and as promptly as possible, by email or telephone, to explain the changes and confirm whether the new conditions are accepted.
12. Sofarma Online asks users to report any errors found, as well as suggestions or complaints, via email at info@sofarma.com or through the other contact options available on the website. We will endeavour to respond appropriately and as quickly as possible.
13. Failure to accept this Usage Policy requires the user to cease use of Sofarma Online. Registered users may withdraw their participation and revoke their acceptance of the Policy by deleting their Personal Account.